Commonwealth Bank apologises after customers shut out of online banking
Commonwealth Bank has apologised to customers after its Netbank app went down overnight, causing frustration across the country.
Customers took to social media to vent their frustration after the app went down, meaning that they could not check their bank balances or check payments at the time.
Just after 1am Sydney time, the bank issued a statement via its account on X,. formerly Twitter, saying it was sorry.
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By continuing you agree to our Terms and Privacy Policy.“Services are being restored,” the statement said.
“We apologise to customers who encountered difficulties accessing some of our services this evening. The CommBank app and NetBank are now available. Customers may still experience some delays to payments.”
People trying to use the app were confronted with a message that the bank was “working to fix an issue affecting our services”.
The message went on to say: We’re aware some customers may be encountering difficulties with some of our services right now. We are urgently investigating this and we’re sorry for any inconvenience caused.
It appears the app may have been down since around 8pm on Tuesday.
Website services were also affected.
