‘Hundreds’ of Coles shoppers left out of pocket for days in IT glitch
Hundreds of Coles Online shoppers have reportedly been debited twice for their delivery orders due to an IT glitch — including one customer who now cannot afford to pay her car insurance.
The anonymous South Australian shopper told 7NEWS.com.au her $300 shop had been debited twice from her bank account.
She said she called the customer support line as soon as she noticed and was told Coles had not charged her twice but that the payment was debited twice from her account due to an IT glitch — but would not be refunded for several days.
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She said the Coles Online customer support representative told her the issue was affecting “hundreds” of people who ordered delivery for Monday.
7NEWS.com.au understands the error was occurring nationally.
A Coles spokesperson on Tuesday told 7NEWS.com.au: “We are aware of a payment issue that has resulted in some customers being charged twice for the online purchase they made yesterday.
“Coles is proactively contacting any Coles Online customer impacted, and we are working urgently to reverse the additional charge.
“We understand the impact this issue may have and sincerely apologise to any of our customers affected.”
