Qantas launches new domestic onboarding system and it’s all class in fight against waiting times

Matt Shrivell
The Nightly
2 Min Read
Passengers will get a group number of one to six. Qantas
Passengers will get a group number of one to six. Qantas Credit: Supplied

The new Qantas onboarding system flew into use today and for passengers looking to get on their flight’s quicker it’s all class in avoiding long queues.

Each boarding pass is now assigned to a ‘group number’ from one to six, and the passenger is then asked to take their seat with their assigned group, replacing boarding with rows or cabins.

Numbers will be allocated by where the passenger is sitting, cabin and frequent flyer status with the airline using signage and announcements to inform travellers of the changes.

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The process is already used overseas but it is the first time it has been rolled out in Australia.

According to the airline, trials conducted last year increased boarding efficiency with travellers at Brisbane Airport will be the first to use the new process today.

Perth will be next, while Melbourne will follow on June 17, and Sydney on June 25.

Qantas Domestic chief executive officer Markus Svensson labelled it a huge change for the airline.

“We’re continuing to look for ways to respond to pain points and improve the travel experience for our customers,” Svensson told The Australian.

“We know how important on-time departure is to our customers, so this process is also about doing everything possible to ensure we depart on time.”

In April this year, Qantas lost its status as the country’s most punctual airline to Virgin Australia and it is hoped this trend will be reversed with the introduction of the new system.


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