Telstra blames software change for major mobile fail

Peta Rasdien
The Nightly
1 Min Read
Nearly 2000 customers have reported issues to Down Detector.
Nearly 2000 customers have reported issues to Down Detector. Credit: News Corp Australia

Telstra has apologised and blamed a software change for widespread problems that affected its mobile customers’ ability to make and take calls on Tuesday.

People reported calls ringing and then cutting out for inbound and outbound calls.

Other customers reported being able to make phone calls, but no voice coming through when connected.

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Nearly 2000 customers reported issues to Down Detector.

“Myself and other people at work on Telstra mobile phones can’t call other mobiles, and if it connects, there’s no sound,” one customer said.

“Works to landline, and data OK, but no calls.

“Signal also drops from 5G to 3G when trying to call.”

The telecommunications giant confirmed it had resolved the issue about 2.30pm AEDT and said its testing showed there had been no impact on calls to triple-0.

Earlier, it took to social media to reassure customers they were working on a fix.

“If you’re a Telstra customer you might be noticing some issues with mobile calls, we’re working on a fix and hope to get everything back up and running soon. We’ll keep you updated.’

Mobile data was not affected, so Telstra had suggested customers use other methods including FaceTime, WhatsApp or Messenger to make calls.


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