Ticketek cyber breach: Personal information stolen days after Ticketmaster hack

Caleb Runciman
The Nightly
2 Min Read
Ticketek Australia has confirmed that some of its customers’ personal details have been stolen in a data breach, marking the second cyber incident to impact a ticketing service this week.
Ticketek Australia has confirmed that some of its customers’ personal details have been stolen in a data breach, marking the second cyber incident to impact a ticketing service this week. Credit: Rounak Amini/AAP

Ticketek Australia has confirmed some of its customers’ personal details have been stolen in a data breach — marking the second cyber incident to impact a ticketing service this week.

In a statement on Friday night, Ticketek Australia said some users’ emails, date of birth, and names were accessed during a “cyber incident” on its “cloud-based platform, hosted by a reputable, global third-party supplier.”

The company says no customer card or passwords had been compromised.

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The Taylor Swift Eras Tour Ticketek site (file image)
The company says no customer card or passwords had been compromised. Credit: AAP

“Additionally, Ticketek utilises secure encryption methods for online payments and uses a separate system to process online payments, which has not been impacted.

“Ticketek does not hold identity documents for its customers.”

“Since our third-party supplier brought this to our attention, over the past few days, we have worked diligently to put every resource into completing an investigation so that we can communicate with customers who may have been impacted and other stakeholders as quickly as possible,” they said.

The company said its priority is to protect its customers “who have entrusted us with their information.”

“As such, we have already commenced notifying those customers who may have been impacted,” they said.

“We apologise for any concern that this news may cause – we will provide further updates as more information becomes available.”

Minister for Immigration Andrew Giles and Minister for Home Affairs Clare O’Neil at a press conference at Parliament House in Canberra, Wednesday, March 27, 2024. (AAP Image/Mick Tsikas) NO ARCHIVING
Minister for Cyber Security Clare O’Neil confirmed Ticketek had advised the National Officer of Cyber Security about the breach. Credit: MICK TSIKAS/AAPIMAGE

Minister for Cyber Security Clare O’Neil confirmed Ticketek had advised the National Officer of Cyber Security about the breach.

Ms O’Neil noted Ticketek was a different company to Ticketmaster — which was also working alongside the Office of the Australian Information Commissioner after claims of a separate cyber attack earlier this week.

On Wednesday, it was reported that hackers stole the personal data and payment information of 560 million Ticketmaster and Live Nation users before trying to sell them for $US500,000 on Breach Forums.

The compromised data, amounting to 1.3 terabytes, includes both personal data and sensitive payment details.

Ticketmaster Australia has not officially addressed the incident, as the amount of Australians impacted remains unknown.

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