Westpac, St George outage: Thousands of Australians unable to access money as online banking, apps go down
Thousands of Australians have had their banking access “restored” after they were left unable to access their money when two banks suffered major outages for a second consecutive day.
Westpac and St George customers were unable to log into their internet banking or banking apps on Tuesday afternoon due to an unexplained outage.
Almost 3000 complaints were made about Westpac’s outage on Downdetector by 2.15 pm on Tuesday with many complaining they were unable to access internet banking and the app.
Sign up to The Nightly's newsletters.
Get the first look at the digital newspaper, curated daily stories and breaking headlines delivered to your inbox.
By continuing you agree to our Terms and Privacy Policy.It is the second day in a row Westpac has been hit with an outage — which drew more than 7000 complaints to Downdetector.
Westpac said it was “aware” that customers were experiencing the “issues accessing online and mobile banking”.
Two hours after its initial statement, Westpac said it had “restored” its banking services.
“Our online and mobile banking services have now been restored,” the bank wrote.
“We apologise for the disruption this afternoon and thank you for your patience during this time.”
The outage came less than a day after the bank confirmed its services had been “restored” from a prior outage.
St George, a member of the Westpac Group, also suffered an outage on Tuesday, with more than 200 customers lodging complaints to Downdetector. The bank shared the same statements on its social media channels.
Customers vented their frustration about the outage on social media, with business owners saying the outage leaves them unable to pay their staff, and customers saying they’re unable to pay for goods and services.
