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Westpac outage: Tech issue leaves Australians without access to online and mobile banking services

Max Corstorphan
The Nightly
One of Australia’s biggest banks, Westpac, is suffering a major tech issue that is preventing customers from being able to access their funds.
One of Australia’s biggest banks, Westpac, is suffering a major tech issue that is preventing customers from being able to access their funds. Credit: AAP

One of Australia’s biggest banks suffered a major tech issue that prevented customers from being able to access their funds.

Customers attempting to access their Westpac online or mobile banking were met with an error message that read: “Something’s wrong. Please try again later.”

The issue appeared to have started just before 1pm AEDT.

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Around 10,000 Australians flocked to the popular site Down Detector to report the outages.

In a statement shared on X, the bank said the issue had since been resolved.

Customers took to social media to vent their frustration, with one replying to the bank’s statement on X saying the issue had prevented them from buying Oasis tickets.

“Stopped me from getting Oasis tickets!” Matt Barton wrote.

“Had the tickets reserved — went to my Westpac app to get my credit card details.... Something’s not working.... Something’s not working... Not happy.”

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