updated

NAB customers hit by mobile, internet banking outage

Headshot of Peta Rasdien
Peta Rasdien
The Nightly
An NAB outage has left customers fuming.
An NAB outage has left customers fuming. Credit: Jackson Flindell/The West Australian

Customers at one of Australia’s big four banks have been left frustrated after an outage had them struggling to access internet and mobile banking services.

People have taken to social media to complain, saying logging in was “really slow” and that they had been “immediately thrown out”.

Another reported problems loading account balances on the bank’s home screen.

Sign up to The Nightly's newsletters.

Get the first look at the digital newspaper, curated daily stories and breaking headlines delivered to your inbox.

Email Us
By continuing you agree to our Terms and Privacy Policy.

Downdetector clocked up more than 1800 user reports of issues with NAB, peaking at 4.29pm AEST.

NAB has confirmed a problem is affecting its mobile app and desktop banking.

“We’re sorry for any inconvenience this is causing our customers. Our tech team is currently investigating and working to fix this as soon as possible. We are continuing to keep our customers updated,” a spokesperson said.

It’s the second time NAB has been forced to apologise for an outage in as many months. In July, its internet and mobile banking services went down for hours after technical issues.

A NAB spokesperson said at 6.30pm AEST that the bank’s online services were back online and running normally.

Comments

Latest Edition

The Nightly cover for 11-12-2024

Latest Edition

Edition Edition 11 December 202411 December 2024

‘Evil. Shameful. Cowardly. Horrific.’ Is PM’s belated response too late to put anti-Semitism genie back in bottle?