updated

ANZ app, internet banking restored following ‘technological issues”

Cheyanne Enciso
The West Australian
2 Min Read
ANZ is investigating an outage that has left customers without access to internet banking.
ANZ is investigating an outage that has left customers without access to internet banking. Credit: News Corp Australia

Millions of ANZ customers who were unable to access the bank’s app internet banking are now able to log in following a “technology issue” that locked them out.

The bank took to social media platform X, formerly Twitter, on Tuesday morning to say it was investigating an issue affecting some customers accessing the ANZ app and internet banking.

In an update several hours later, ANZ said it was currently investigating a technology issue relating to a third party vendor.

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It said access to the ANZ App and ANZ Transactive Global began to come back online from 2.45pm (AEST).

“We’re currently investigating a technology issue relating to a third party vendor,” an ANZ spokesman said.

“This has affected customers accessing some systems including the ANZ app, internet banking and ANZ transactive global.”

The outage sparked a hostile response on social media from customers needing to access transactions and make payments.

“We continue our work to resolve this as soon as possible and apologise for the inconvenience,” the spokesman said.

Down Detector was flooded with reports of the outage shortly before 12pm.

The site has recorded thousands of reports over two hours, with customers saying they were unable to access the ANZ app or internet banking.

During the outage, customers were still able to access the ANZ Plus app, phone banking, ATMs and EFTPOS facilities.

It comes after Commonwealth Bank reported a similar issue in March that prevented customers from accessing its online services, including the CommBank app, NetBank and CommSec.

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