Telstra confirms customers are still having issues calling Triple-0, more than 12 hours after outage
Telstra customers are still having issues calling Triple-0 after thousands were hit with intermittent outages across the national network on Wednesday.
Telstra customers are still having issues calling Triple-0 after thousands were hit with intermittent outages across the national network on Wednesday.
The telco confirmed at 4.30am Thursday it was still working to resolve an error blocking calls from getting to emergency services.
In a statement, it said work 90 per cent of Triple-0 calls were working but teams were working to “eliminate this issue entirely”.
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By continuing you agree to our Terms and Privacy Policy.“Our welfare checks process remains in place, and we continue to advise customers who experience the issue to wait for the call to be connected via an alternative network or recall using a different phone,” the statement read.
Welfare checks are conducted when a customer’s call to Triple-0 fails.
Thousands of customers were cut off when the network went dark about 2am (WA time) across the country on Wednesday.
West Australians were continuing to report outage issues at 5.30pm, more than 12 hours after the telco’s problem was first realised.
Addressing media Wednesday afternoon, Telstra Chief Financial Officer Michael Ackland said an issue with the timing of network nodes were to blame, but the root cause had not been determined.
Telstra is now recommending that customers still having issues calling Triple-0 either wait for their phone to connect to an alternative network if one is available, which can take up to 90 seconds, or use a different phone to make the call.
Originally published on The West Australian
