David Jones overhauls customer refund policy as receivers reveal surge in sales
It seems Australians can’t get enough of David Jones since the renowned department store went into voluntary administration.
David Jones has updated its refund and exchange policies while reporting “record levels” of foot traffic since the renowned department store went into voluntary administration.
From November 7, the deadline to return items for an exchange will shorten to 14 days unless faulty.
Purchases made before November 7 can be returned within 30 days.
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Returns can be made in store or by sending online orders in the post to receive a refund.
David Jones posted the changes on its website and said while most items could be returned, clearance items, gift cards, and fresh food could not.
The company’s receivers, FTI Consulting, said David Jones would remain fully operational and continue serving customers throughout Australia and New Zealand.
“We are grateful to the entire David Jones workforce who continue to work tirelessly to support and serve customers,” FTI Consulting wrote in a statement.
It said since the receivers’ appointment, “foot traffic and sales throughout David Jones stores and online had been at record levels”, which the 188-year-old company said reinforced the public’s love and support for the iconic Australian brand.
“Whilst there were limited instances of brand partners withdrawing from some stores, the receivers have overall had very positive engagement with David Jones’ trade partners and are working with these stakeholders to ensure customers continue to have access to leading brands,” FTI Consulting said.
David Jones also said customers would be informed of any changes to trading policies.
“We note customers continue to be protected under Australian Consumer Law for purchases made at David Jones, and David Jones is offering 14-day exchanges for change-of-mind purchases,” FTI Consulting said.
Gift cards are reportedly no longer being offered for sale, with customers being advised to spend unused gift cards as soon as possible.
Christopher Hill, David McGrath and Joanne Dunn from FTI Consulting were appointed the department store’s receivers on November 5 after negotiations with Westfield, which David Jones had reportedly not paid rent to since September, failed.
Originally published as David Jones overhauls customer refund policy as receivers reveal surge in sales
