Airport delays: Border Force confirms outage at SmartGate kiosks causing chaos at Australian airports
A nationwide outage at border force kiosks has caused chaos at Australian international airports, with reports of delays around the country.
The Australian Border Force said they were aware of a technical outage at both inbound and outbound SmartGate kiosks on Friday morning.
“Additional ABF officers are being surged into work areas to manually process passengers and provide as minimal disruption as possible,” a spokesperson said.
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By continuing you agree to our Terms and Privacy Policy.“The issue is currently being rectified and systems are slowly returning online.”
“We appreciate travellers’ patience as we continue to work through the issue.”
Both Sydney and Melbourne Airport international passengers have been impacted.
“Passengers are being processed manually and while inbound and outbound queues are longer than usual, no flights have been impacted,” a Sydney Airport spokesperson said.
“Passengers travelling today are encouraged to check with their airline regarding the status of their flight, and leave plenty of time when travelling to the T1 International Terminal.”
“We apologise for the disruption and appreciate everyone’s patience as the issue is being resolved.”
Delays at Melbourne Airport are reported to have impacted around 1000 people.
A Perth Airport spokeswoman said they were aware of the outage but said there were no reported delays or disruptions.
