Gross detail forces Jetsar flight from Adelaide to Denpasar, Bali, to turn around

A Jetstar flight has been forced to turn around for a gross reason.

Flight JQ125 was scheduled to leave Adelaide about 7am, heading to Denpasar — the capital city of Indonesia’s Bali province.

However, it was forced to turn around when its onboard toilets stopped working.

A Jetstar spokesperson confirmed that the toilets stopped flushing, causing the delay.

The issue could not be fixed en route, so the plane was directed back to Adelaide.

Passengers were then moved to a replacement plane and departed again about 11am.

The new flight has not faced any issues.

“Passengers are now well on their way and are due to arrive at 1.40pm local time,” the Jetstar spokesperson said.

Days after backlash

The incident comes days after Jetstar was criticised for ‘exploiting the urgency of travellers’.

A passenger was forced to cough up an extra $559 to get home, due to a little-known rule which she believes is an exploitative practice. The 28-year-old was returning home to Melbourne from Hobart, travelling with her friends and her husband — whose last name was printed on her boarding pass, which was in her digital wallet.

The self-serve kiosks were out of order, but she still needed her bag tags, so she approached the check-in service counter where a Jetstar employee asked to see her ID — but when the passenger pulled it out, it was her maiden name printed on the driver’s licence.

Normally, a name change on a domestic flight would be possible for a $70 fee, but because this was a return flight, and she had already taken the initial outgoing flight to Hobart without the error being flagged, that option was no longer available to her.

She was told she would need to buy a brand-new ticket, costing her $559, roughly twice the price of the entire $330 return trip she had already purchased.

After 7NEWS.com.au reached out to Jetstar for a comment about the incident, the airline offered the passenger a full refund of the additional flight cost.

“Whilst it is a Federal Government requirement to travel with a ticket under your legal name, and be able to present ID on request, we’ve reviewed this particular case and have reached out to refund the customer for the purchase of the new ticket,” a Jetstar spokesperson told 7NEWS.com.au.