Telstra Big Pond email outage: Thousands of Australians locked out of accounts as issue re-erupts after ‘fix’
Thousands of Telstra customers are locked out of their accounts after the major telco claimed the issue was fixed, with frustration for Australians spilling into a second day.
On Monday, Telstra said it was aware of an issue that had locked customers out of their emails.
“We’ve picked up an issue affecting some customers trying to access their BigPond/Telstra Mail via the web,” Telstra wrote on X.
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“Using an app to access your mailbox (Outlook) may help in the meantime.”
By late Monday evening, the telco claimed the issue was fixed, but customers were quick to make Telstra aware they were still locked out.
Early Tuesday morning, Telstra issued an updated statement saying: “We’ve seen that some customers are still facing issues accessing Telstra Mail.”
“Our team’s continuing to monitor and investigate.
“As a first step, we recommend attempting to reset your password and then accessing your account using webmail.”
“If this isn’t successful, please reach out to us by calling or messaging us via the My Telstra app or website.”
Popular website Down Detector, where people can report outages to sites and services, had recorded thousands of claims that Telstra’s service was down.
“Is this a joke?,” one frustrated customer wrote on X.
“You’ve not told people (WHO PAY YOU) what the issue was and now you’re forcing people to reset passwords,” they continued.
“Still not working for me , reset phone several times,” another wrote.
“My email is still not working, hasn’t updated since 0800 yesterday!” A third frustrated user said.
More to come...
